Terms & Conditions of Hire

Effective Date: 1 August 2026

Welcome to The Pretty Collective Pty Ltd (ABN 35 670 480 690) ("The Pretty Collective", "TPC", "we", "our" or "us").

These Terms & Conditions govern all garment hires, purchases, bookings and use of our website. By placing a booking, purchasing a product, attending a try-on appointment or using our website, you agree to be bound by these Terms.

Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.

1. Try-On Appointments

The Pretty Collective offers private, one-on-one try-on appointments to help you find the perfect dress for your upcoming event.

Appointments are 30 minutes (or 45 minutes if booking with a friend) in duration and are available by prior booking only.

When booking your appointment, please provide:

• your usual dress size;
• your event date; and
• any dresses you would like to try on or the dress code of the event.

This information helps us prepare your appointment and recommend suitable styles. While we will do our best to have your requested garments available, dress availability for both your try-on appointment and your event date cannot be guaranteed due to the nature of designer dress hire.

Try-on appointments may be booked up to 14 days in advance.

A try-on fee is payable at the time of booking the try-on appointment. This fee is redeemable towards a dress hire booked during your appointment.

The try-on fee is non-refundable if:

• you choose not to hire a dress during your appointment;
• you cancel your appointment with less than 2 hours' notice;
• you do not attend your appointment; or
• you decide to hire a dress after your appointment has concluded.

During your appointment, you are responsible for handling all garments with reasonable care. Please try on garments carefully and follow any instructions provided by The Pretty Collective. You may be responsible for the reasonable cost of repairing or replacing any garment that is damaged during your appointment as a result of careless, negligent or intentional handling by yourself or any other member of your party including children.

If you are running late, please contact us as soon as possible by emailing hello@theprettycollective.com.au or sending a direct message to @the.pretty.collective on Instagram.

Where possible, we will do our best to accommodate late arrivals; however, appointments will conclude at the originally scheduled finish time to ensure fairness to other clients.

If you wish to book additional try-on appointments to try dresses (excluding dresses that were not available during your original appointment) will incur an additional try-on fee. This fee is not redeemable.

2. Bookings

A booking is confirmed only once full payment has been received and you have received a confirmation email from The Pretty Collective.

Submitting an enquiry or adding a garment to your cart does not reserve that garment.

All garments remain subject to availability until your booking is confirmed.

We reserve the right to decline or cancel a booking before dispatch where:

• a garment becomes unavailable due to damage, loss or a late return;
• payment cannot be processed;
• identity cannot be verified;
• fraudulent activity is suspected; or
• incorrect information has been provided.

If we are unable to supply your booked garment, we will endeavour to offer a comparable replacement, store credit or refund.

3. Pricing & Payment

All prices are displayed in Australian Dollars (AUD) and include GST where applicable.

Full payment is required at the time of booking.

Hire fees include professional cleaning following normal wear.

Delivery charges, optional Damage Protection and any additional services selected during checkout will be clearly displayed before payment.

Once your booking has been confirmed, your hire price will not change.

4. Rental Period

Your hire period begins on the earlier of:

• the date your garment is delivered (or first delivery is attempted); or
• the date you collect your garment.

Your hire ends on the Return Date shown in your Booking Confirmation.

If you require your garment for longer than originally booked, please contact us as soon as possible. Extensions are subject to availability and cannot be guaranteed.

5. Delivery

Australia-wide bookings are dispatched using Australia Post Express Post or another courier selected by The Pretty Collective.

While we dispatch garments with sufficient time to arrive before your selected delivery date, delivery timeframes provided by Australia Post are estimates only and cannot be guaranteed.

The Pretty Collective is not responsible for delays caused by Australia Post, weather events, transport disruptions or other circumstances outside our reasonable control.

Please ensure the delivery address provided is accurate. We are not responsible for delays or losses resulting from incorrect delivery details supplied by you.

Risk in the garment passes to you once it has been delivered to your nominated address or collected by you.

6. Last-Minute Bookings

Bookings placed fewer than three (3) full business days before the Delivery Date are considered Last-Minute Bookings.

While we will always dispatch your order as quickly as possible, delivery cannot be guaranteed for Last-Minute Bookings.

7. Returning Your Hire

Garments must be returned on or before the Return Date shown in your booking confirmation.

For postal hires, please return your garment using the prepaid Express Post packaging supplied.

Where possible, parcels should be lodged over the counter at an Australia Post outlet and a proof of lodgement receipt retained until your return has been confirmed.

If your Return Date falls on a Sunday or public holiday, your garment may be lodged on the next business day without penalty.

If return packaging has been misplaced, you remain responsible for returning the garment using trackable Express Post.

8. Late Returns

Late returns may prevent another customer from wearing the garment they have booked.

If your garment is returned late, The Pretty Collective may charge:

• a late administration fee of $25 per day; and/or
• reasonable compensation for any confirmed booking that cannot proceed as a direct result of the late return.

If circumstances beyond your control may delay your return, please contact us as soon as possible. We will always try to work with you to minimise disruption for future customers.

9. Caring for Your Garment

Please treat every garment with the same care you would your own.

Professional cleaning is included with every hire. Please do not wash, dry clean, iron, alter or attempt to repair any garment yourself.

Avoid spraying perfume directly onto garments and take care with fake tan, makeup, jewellery, food and beverages, particularly when wearing delicate fabrics.

If a garment becomes stained or damaged during your hire, please contact us as soon as possible. Honest communication helps us arrange repairs and prepare for upcoming bookings.

10. Damage & Loss

Customers are responsible for taking reasonable care of hired garments throughout the Hire Period.

You will never be charged for ordinary wear and tear resulting from careful use.

However, repair or replacement costs may apply where damage results from negligence, misuse or failure to follow these Terms.

Examples include:

• forcing zips or seams;
• burns;
• permanent staining;
• unauthorised alterations or repairs;
• broken embellishments;
• tears or holes; or
• loss of the garment.

Where a garment cannot be repaired or is not returned, you may be charged its Replacement Value together with any reasonable costs directly incurred by The Pretty Collective.

11. Optional Damage Protection

Optional Damage Protection may be available for purchase during checkout.

Where selected, Damage Protection provides limited cover for eligible accidental damage up to the maximum amount specified at the time of purchase.

Damage Protection is designed to assist with genuine accidents and does not remove your responsibility to take reasonable care of the garment.

Damage Protection does not cover:

• loss or theft;
• failure to return a garment;
• deliberate or reckless damage;
• permanent staining;
• burns or melted fabric;
• unauthorised alterations or repairs;
• damage caused by forcing a garment that is clearly too small; or
• damage that renders a garment unsuitable for future hire.

Where Damage Protection does not apply, you remain responsible for any applicable repair or replacement costs.

12. Cancellations & Refunds

You may cancel a confirmed booking by contacting The Pretty Collective in writing.

Our cancellation policy is as follows:

Cancellation Notice	Outcome
14 days or more before the Hire Period	Full refund
3–13 days before the Hire Period	Store credit equal to the hire fee
Less than 3 days before the Hire Period	No refund or store credit

Where a booking qualified for a bundle discount and one or more garments are cancelled, the booking price may be recalculated based on the remaining garments.

Refunds are not available for:

• change of mind;
• choosing another outfit;
• deciding not to wear the garment;
• event cancellations or postponements; or
• garments that do not fit where sizing advice has been provided. This includes if the dress has been described as 'true to size'.

Nothing in this section limits your rights under the Australian Consumer Law.

13. Faulty or Incorrect Garments

Please inspect your garment immediately upon delivery or collection.

If you receive an incorrect garment, an incorrect size due to our error, or a garment with significant undisclosed damage, notify us within 24 hours and before wearing it.

Where appropriate, we will work with you to provide a replacement garment, store credit or refund.

As our garments are professionally hired, minor signs of wear consistent with normal rental use are not considered faults.

14. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

Where a consumer guarantee applies, you are entitled to the remedies provided by law.

Any limitation of liability contained within these Terms applies only to the extent permitted by applicable legislation.

15. Limitation of Liability

To the maximum extent permitted by law, The Pretty Collective is not liable for indirect or consequential loss arising from:

• delays caused by third-party delivery providers;
• event cancellations;
• missed travel arrangements;
• loss of opportunity;
• loss of income or profits; or
• circumstances beyond our reasonable control.

Our total liability for any claim relating to a hire will not exceed the amount paid by you for that hire, except where otherwise required by law.

16. Force Majeure

We are not responsible for delays or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control, including natural disasters, severe weather, transport disruptions, industrial action, pandemics, government restrictions or interruptions to courier services.

Where possible, we will work with affected customers to identify an appropriate solution.

17. Privacy

Your personal information is collected and used only for purposes reasonably necessary to:

• process your booking;
• communicate with you;
• verify your identity where required;
• improve our services; and
• comply with legal obligations.

Our Privacy Policy forms part of these Terms and is available on our website.

18. Intellectual Property

All content published by The Pretty Collective, including photographs, branding, logos, website content, styling guides and marketing material, remains our intellectual property or that of our licensors.

No content may be copied, reproduced or used without our prior written consent.

If you tag The Pretty Collective on social media or provide us with photographs featuring our garments, you grant us permission to repost your content for marketing purposes unless you ask us not to.

19. General Terms

We may update these Terms from time to time. The version published on our website when your booking is confirmed will apply to your hire.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

Failure by The Pretty Collective to enforce any provision of these Terms does not constitute a waiver of our rights.

These Terms are governed by the laws of Queensland, Australia.

Contact Us

If you have any questions about these Terms or your booking, we'd love to help.

The Pretty Collective Pty Ltd
ABN: 35 670 480 690
Email: hello@theprettycollective.com.au
Website: www.theprettycollective.com.au
Instagram: @theprettycollective.au

Thank you for choosing The Pretty Collective. We hope you love wearing your chosen piece as much as we loved curating it for you.