Shipping policy

Shipping Policy

Effective Date: 1 August 2026

This Shipping Policy explains how The Pretty Collective manages the delivery and return of hired garments.

Australia-Wide Shipping

The Pretty Collective offers Australia-wide delivery for eligible hire bookings.

Orders are dispatched using Australia Post Express Post or another courier selected by The Pretty Collective.

We aim to dispatch garments with sufficient time for them to arrive before your selected delivery date.

Delivery Timeframes

Delivery timeframes provided by Australia Post or other courier providers are estimates only and cannot be guaranteed.

While we will take reasonable steps to ensure your order is dispatched on time, The Pretty Collective is not responsible for delivery delays caused by circumstances outside our reasonable control, including:

  • Australia Post or courier delays;

  • severe weather;

  • transport disruptions;

  • public holidays;

  • industrial action; or

  • other events affecting delivery networks.

We recommend allowing sufficient time when placing your booking, particularly during busy periods.

Last-Minute Bookings

Bookings made fewer than three full business days before the selected Delivery Date are considered Last-Minute Bookings.

We will always make reasonable efforts to dispatch Last-Minute Bookings as quickly as possible; however, delivery before your event cannot be guaranteed.

By proceeding with a Last-Minute Booking, you acknowledge the increased risk of carrier delays.

Shipping Address

Please ensure your shipping address is complete and accurate before confirming your booking.

The Pretty Collective is not responsible for delays, failed deliveries or losses resulting from incorrect or incomplete delivery information supplied by the customer.

If you notice an error in your shipping details, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has been dispatched.

Delivery of Your Garment

Your Hire Period begins on the earlier of:

  • the date your garment is delivered or first delivery is attempted; or

  • the date you collect your garment, where collection applies.

Once a garment has been delivered to your nominated delivery address or collected by you, responsibility for the garment passes to you for the duration of the hire.

Delivery Delays

If your parcel appears to be delayed, please contact us and we will assist where reasonably possible.

Once an order has been lodged with Australia Post or another courier, delivery remains subject to that carrier's network and operating conditions.

Where a delivery issue means we are unable to fulfil your booking as intended, we will work with you to determine an appropriate solution in accordance with our Terms & Conditions and your rights under the Australian Consumer Law.

Returning Postal Hires

Postal hire garments must be returned on or before the Return Date shown in your Booking Confirmation.

Please:

  • place the garment in the prepaid Express Post packaging supplied with your hire;

  • lodge the parcel with Australia Post by the required Return Date;

  • where possible, lodge the parcel over the counter at an Australia Post outlet; and

  • retain your proof of lodgement until your return has been confirmed.

If the provided return packaging is lost or misplaced, you remain responsible for returning the garment using a trackable Express Post service.

Sundays & Public Holidays

If your Return Date falls on a Sunday or public holiday, you may lodge your return on the next business day without penalty.

Late Returns

Garments must be returned by the required Return Date because another customer may have booked the garment immediately after your hire.

Late returns may result in:

  • a $25 per day late administration fee; and/or

  • reasonable compensation where another confirmed booking cannot proceed as a direct result of the late return.

If circumstances outside your control may delay your return, please contact us as soon as possible.

Lost or Delayed Return Parcels

We strongly recommend retaining your Australia Post or courier lodgement receipt until The Pretty Collective confirms receipt of your garment.

Using a trackable service allows us to verify that a return was lodged within the required timeframe.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

Contact Us

For questions regarding shipping, delivery or the return of your hire, please contact:

The Pretty Collective Pty Ltd
Email: hello@theprettycollective.com.au
Instagram: @theprettycollective.au

Please include your name and booking details so we can assist you as quickly as possible.