Refund policy

Return & Refund Policy

Effective Date: 1 August 2026

At The Pretty Collective, we understand that plans can change. This Return & Refund Policy explains how cancellations, refunds, store credits and the return of hired garments are handled.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

Booking Cancellations

You may cancel a confirmed hire booking by contacting The Pretty Collective in writing.

Refunds and store credits are provided according to the amount of notice given before the beginning of your Hire Period:

Cancellation Notice	Outcome
14 days or more before the Hire Period	Full refund
3–13 days before the Hire Period	Store credit equal to the hire fee
Less than 3 days before the Hire Period	No refund or store credit

Where your booking received a bundle or multi-garment discount and one or more garments are cancelled, the remaining booking may be recalculated based on the garments that remain.

Change of Mind

Unless required by Australian Consumer Law, refunds or store credits are not provided where you:

change your mind;
choose another outfit;
decide not to wear the garment;
have your event cancelled or postponed; or
find that the garment does not fit where sizing advice has been provided.

We strongly recommend reviewing garment sizing information carefully before confirming your booking.

Faulty, Damaged or Incorrect Garments

Please inspect your garment as soon as it is delivered or collected.

If you receive:

the wrong garment;
the wrong size due to an error by The Pretty Collective; or
a garment with significant damage that was not disclosed before your booking,

please contact us within 24 hours of receiving the garment and before wearing it.

Depending on the circumstances, we will work with you to arrange an appropriate:

replacement garment;
store credit; or
refund.

Because our garments form part of a professionally managed rental collection, minor signs of wear that are consistent with normal rental use are not considered faults.

If We Cannot Fulfil Your Booking

Occasionally, a garment may become unavailable before your hire due to circumstances such as damage, loss or a late return from another customer.

If we are unable to supply your booked garment, we will endeavour to offer you:

a comparable replacement garment;
store credit; or
a refund.

Returning Your Hired Garment

All hired garments must be returned on or before the Return Date shown in your Booking Confirmation.

For postal hires:

use the prepaid Express Post packaging supplied with your order;
where possible, lodge your parcel over the counter at an Australia Post outlet; and
retain your proof of lodgement until your return has been confirmed.

If your Return Date falls on a Sunday or public holiday, the garment may be lodged on the next business day without penalty.

If the supplied return packaging is lost or misplaced, you remain responsible for returning the garment using a trackable Express Post service.

Late Returns

Late returns can affect another customer's confirmed booking.

Where a garment is returned after the required Return Date, The Pretty Collective may charge:

a $25 per day late administration fee; and/or
reasonable compensation where another confirmed booking cannot proceed as a direct result of the late return.

If circumstances outside your control may delay the return of your garment, please contact us as soon as possible so we can work with you to minimise disruption.

Try-On Appointment Fees

Try-on appointment fees are redeemable towards a dress hire booked during your appointment.

The try-on fee is non-refundable where:

you choose not to hire a garment during your appointment;
you cancel with less than 2 hours' notice;
you do not attend your appointment; or
you decide to hire a garment after your appointment has finished.

Refund Processing

Where a refund has been approved, it will be processed using the applicable payment method wherever reasonably possible.

The time taken for funds to appear in your account may depend on your bank or payment provider.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.

Where a consumer guarantee applies, you are entitled to the remedies available under applicable law regardless of any other provision contained in this policy.