Contact Us
I’d Love to Hear From You.
Do you have a question, need assistance, or just want to say hi?
I am always happy to help.
The best and fastest way to reach me is through our Instagram page @the.pretty.collective. Send me a DM, and I’ll get back to you as quickly as I can.
If you don’t have Instagram, that’s no problem. Please fill out the contact form below, and I will respond within one business day.
Get in Touch.
Frequently Asked Questions.
How does Dress Hire work?
Once you find your perfect dress, use our online calendar to book your rental. Choose your size and pick a delivery date that works for you. We suggest booking 1 to 2 days before your event.
You can have the dress delivered to your home or pick it up at my Carindale home studio. All postage orders include a return satchel for easy returns.
When are try-ons available?
The Pretty Collective takes the stress out of the online hiring process by offering a try-on session in my Carindale home studio. Prospective clients can try on outfits in a relaxed setting, ensuring they feel confident in the look and fit of each piece. Children are also welcome at try-on appointments as I firsthand know how hard the mum juggle can be.
Try-on appointments are available by appointment only as availability changes from week to week. Please complete this form so that we can determine some suitable days and times depending on your dress availability.
Can I place an order for multiple dresses?
Absolutely! we offer discounts for multiple hires:
- 10% off for two items
- 15% off for three
- 20% off for four
- 25% off for five or more.
Dresses do not have to have the same hire period, just booked at the same time.
How long can I hire a dress for?
We offer hire periods of either 4 or 8 days. Your booking starts the day the dress arrives and ends the day it needs to be returned.
What if my dress doesn’t fit?
We try to provide as much information as we can regarding the fit of the items available for hire on our website. However, we take no responsibility if you choose a size or item that doesn’t fit or suit you. We recommend reading all descriptions carefully or contacting us beforehand for help choosing the right size.
if your dress doesn’t fit, don’t worry! complete a return request through our returns portal and return the dress within 24 hours of delivery. We will issue you a credit note once we receive the dress in Its original condition.
Do I need to clean the dress?
We handle the cleaning for you. Please put your dress in the prepaid return packaging and drop it off at your local post office by 12pm on the last day of your hire.
Can I cancel or change my order?
If you need to change or cancel your order, don’t hesitate to reach out. We will assist you with your request.
How do I return my dress?
To return your dress, put it in the pre-paid return satchel you received. Drop it off at any Australia post office by 12pm on the last date of your hire.
Do I need to sign for my order?
No signature is required for delivery. All orders are marked with “authority to leave.” However, if you’d prefer a signature, please specify this during checkout.
Follow us on Instagram.
@the.pretty.collective #prettiesinthewild
Want to see how others are styling their faves? The Pretty Collective Instagram is the best place to browse the full collection, catch styling tips, and get inspired by different looks to carry yourself best in the next event coming up!
I am just a call away to make you feel confident, celebrated, and most importantly, YOU!
